Healthcare managed services

overview

What is healthcare managed services?

Can you imagine if a medical boutique practice had a way to monitor vital signs for all members/patients 24/7, and the patients had unlimited access to medical consultations, checkups, and preventive medicine? Can you imagine if patients had access to needed procedures without having to deal with insurance companies? Well, our managed services can do all of the above for your computers and much more for a flat affordable monthly fee. Managed Services is when you outsource your organization’s Information Technology (IT) to a trusted managed services provider (MSP) company, which in turn provides your employees unlimited IT support while proactively and strategically managing your IT infrastructure – all at a fixed price.

Years experience

0+

Years experience
Certified experts

0

Certified experts
End user satisfaction

0%

End user satisfaction
Service desk

024/7

Service desk

Our healthcare managed services will help you succeed. Let’s get started

Solutions

Our comprehensive healthcare managed services include

  • router-1807_67aa302b-3a94-46a7-aa3d-66b8928a87d7

    WiFi Network

    Most WiFi networks can be compromised in just a few minutes. Microwise will setup and maintain the most secure WiFi for your medical group that is bulletproof.

  • telephone-operator-4682_c9489618-836b-47ec-8489-e15f613cb10c

    Service Desk 24/7

    Healthcare does not start at 9AM or stop at 5PM, neither should your support. Microwise offers 24/7 support if required.

  • Cyber-Security-e1556965421170

    24/7 Cyber Security and Monitoring

    Protect your sensitive data by letting a team of healthcare-dedicated professionals do it for you.

  • hardware

    Managed Services Plus

    New hardware every 60 months: desktop, server, and firewall. We will provide you with new equipment that is managed and monitored by our healthcare-dedicated team.

  • outdated-computer

    Never Be Outdated

    New managed hardware every 60 months at no additional cost.

  • dark-web

    Dark Web Watch

    We monitor the Dark Web for threats and alert you to any suspicious activity while taking all the appropriate steps to rectify an attack. We will also train your staff to help prevent vulnerabilities.

  • Risk-assessment-

    Risk-Assessment Reporting

    We are experts in industry regulations, including HIPAA, MACRA, and MIPS, which means we can provide you with all the risk-assessment reporting and keep you compliant, so you avoid penalties and strive for bonuses.

  • MCSE

    Top Certified 100% USA Professionals

    Your business will be serviced by the best customer service and support team in the tri-state area, and because we are 100% USA labor, you know you are getting support that will keep your practice HIPAA-compliant.

  • speedy-support

    Fastest Response

    You need a company that will respond quickly and efficiently because they understand how vital technology is to your business.

  • backup

    Data Backup

    We’ve got your back! Data is the most critical part of any business; healthcare data even more so. We understand how crucial your data is, we do everything possible to monitor and test your data so you can have peace of mind that Microwise is watching your back.

  • cloud-server

    Cloud Offering

    Microwise owns state-of-the-art infrastructure dedicated to providing medical practices secure access any time anywhere from PC or Mac.

  • section-179-tax-saving

    Tax Deduction Section 179

    Write off your office hardware under section 179. Consult your tax advisor and find out how to write off equipment on the first year you sign up and every time your hardware is replaced.

Protecting Your Practice

Benefits

Our healthcare managed services provide a unique range of benefits

  • Control IT costs

    You can scale your IT costs according to your requirements and only pay for what you need, whether that’s increasing or decreasing staff, or IT project work.

  • Trusted IT advisor

    Through regular account management meetings, your managed services provider (MSP) will be able to oversee your overall medical practice IT roadmap and become your trusted advisor.

  • Economy of scale

    As your practice grows, its support structure needs to grow, too. When you use managed services, you can scale your medical practice up or down with nothing more than a simple discussion.

  • Increased efficiency

    You’ll have your managed services outsourced to an expert team, and during times where you need additional project support, your managed services provider (MSP) supplies the extra staff.

  • Small initial investment

    Healthcare managed services help you offset the initial investment of technology costs, rather than spending thousands of dollars on hardware and software up front.

(FAQ) Frequently Asked Questions or  Let’s get started

How often is the hardware replaced?

Microwise replaces equipment every 60 months. Any item under the HaaS plan will be swapped out for a brand-new machine every 60 months at no additional cost, items like servers, workstations/desktops, laptops, and firewalls. Items NOT included: monitors, printers, switches, copy machines, etc.

Does HaaS service include on-site visits?

Yes, the diamond level plan includes on-site service; the gold plan does not include on-site service.

What happens if the hardware goes bad before the 60-month period is up?

If any piece of hardware covered by the HaaS malfunctions, it will be replaced at no charge. Fire, flood, theft, and physical damage would need to be covered under the practice’s liability insurance.

What is the term of the contract?

60 months with automatic renewal, which may be canceled within 60 days of the renewal date by written notice.

What happens to the hardware after the 60 months?

After 60 months, you own the equipment (specifically the desktops and servers). We can recycle the hardware and safely destroy any data on the old hard drive for you, if you so choose. Or you may wish to donate the computers, after Microwise destroys the Protected Health Information (PHI) data on the hard drive.

What if I need to add equipment during a contract?

No problem! We will provide a new agreement for each additional expansion which will have its own 60-month contract.

Will I need any server at all if I go cloud?

While the cloud is wonderful, for practices with five or more computers, you will need a “Micro-Server” which will act as a domain controller, file server, and print server.

What data is backed up and where is the backup stored?

Microwise backs up the file server with both on-site and cloud backups. It is not recommended that any data be stored on workstations.

Can I block certain employees from using social media or unwanted sites?

Simply put, yes. We will customize, support, and maintain the firewall we provide which will allow us to block any unwanted websites.

How quickly can I get support if I am having a problem?

97% of our support calls are answered within five minutes during business hours, Monday – Friday 9:00AM to 6:00PM Eastern time. We also have 24/7 support available for an additional fee.

What is meant by “Dark Web Watch”?

Included with Managed IT services, our channel-exclusive Dark Web monitoring platform provides the most validated credential exposure data available. This lets you focus on running your practice while having peace of mind.

What is the Dark Web and What to Do?